Troubleshooting and Tips

Trouble shooting:

  • Cotton wicks:  Occasionally, there are "lazy" wicks!  These wicks just aren't as perky as the others and you never know when you will get one.  This can occur with both cotton or wooden wicks.  I suggest you keep an eye on it and just let it burn.  Sometimes, the laziness goes away in subsequent burns (not sure why this happens, but it does).  Just make sure not to trim the wick too much. Over-trimming is usually the cause of weak flames.


  • Wooden wick will not stay lit:  Make sure you didn't trim the wick too much. I have had a handful of wicks start off very poorly and then they all of a sudden light fine.  I have eliminated a lot of issues with wicks through testing of products, but nothing is perfect and I cannot control how wick batches perform.  I use the best wooden wicks available today, so these issues should not occur often.  If you over-trimmed, pouring out some wax may help or pulling the wick up slightly with pliers can help as well.


  • Flame is getting higher as my candle burns:  Your candle will burn "hotter" as it gets lower.  This is normal for all candles, due to the lack of oxygen.  If you reach a full melt pool, you can blow the candle out.  If you want to continue burning because it is within 4 hours, then blow out the candle and trim the wick a little more; then re-light. *don't burn for more than 4 hours.


  • I have some wax on the sides:  Coconut wax is NOT like other waxes.  Your coconut wax candle will burn differently and part of this is having some wax on the sides.  I have formulated the candles to reach a full melt pool or close to one.  You may have some wax on the sides and this will catch up as the candle burns lower. Continue to burn for full melt pools, no more than 4 hours.


  • Wicks are smoking when blown out:  If you use a wick snuffer this will help with that.  Smoke does not occur with wooden wicks.


  • Wood products:  You will have some wax left on the bottom, stop burning at 1/2 inch (top of wick clip).  Save the metal wick clips if you plan to refill


  • What happens if I don't burn until I reach a full melt pool? You will start to develop a tunnel in the center and the wax on the edges will not be able to catch up, thus be wasted.  Burn when you have a 4 hour time chunk available, most candles will reach a pool between 2-4 hours.

 Get the greatest value from your purchase.  Please consider bringing your product in for a refill! or purchasing the DIY refill kits.